New Comcast customers who order internet have the option to install their own modem and software instead of having to wait for a technician to come out to their home. By choosing the self installation, the customer will avoid the service fees.
The regular charge to have the technician come out is $99, but it will only cost the customer $40 to do it themselves. It costs about $30 for the self-installation kit and about $10 for shipping.
For an unspecified time, Comcast will waive the self-installation fee for customers who pick up the kit at one of the 18 Comcast stores in the Houston area. This will also allows them to avoid the $10 shipping fee and the wait for delivery.
Comcast's head of the Houston-area market, Tony Speller, believes this do-it-yourself option will make customers' lives a lot easier. He knows customers have busy lives and this way they won't have to wait for a technician.
Comcast states that connecting a cable between the outlet and modem and then installing the software will only take about 30 minutes, so it is perfect for those customers who feel comfortable around computers.








