CenturyTel was ranked the highest among Telecommunications providers in the U.S., Canada and the United Kingdom in online customer service, according to a study conducted by the Customer Respect Group and reported in their "First Quarter 2007 Online Customer Respect Study of the Telecommunications Industry."
The Customer Respect Group studied the Web sites of 54 leading Telecommunications companies, focusing specifically upon ease of use; communication; how well the company responded to specific questions through one-on-one communication; and trust (whether the site could be trusted with personal data) to compile a Customer Respect Index (CRI) for each company.
CenturyTel earned a CRI rating of 8.1 (out of a possible 10), well ahead of the industry average of 5.9. The closest American competitors were AT&T, scoring 7.1, Verizon Wireless, scoring 7.0 and Cablevision, scoring 6.9.
"I am pleased with this achievement and the special recognition we have received," said CenturyTel Chairman and CEO, Glen Post. "I am confident that we will continue to serve our customers well and meet the challenges of this dynamic industry."
A full industry scorecard and further explanation of the criteria can be found at www.customerrespect.com.
